Need help? Contact Customer Care 24x7x365 NOTE: The HotSchedules application REQUIRES a valid HotSchedules user account through your employer. And most importantly, staying connected with broadcast and one-to-one messaging makes for a happy and productive team culture. The ability to monitor business performance with sales and labor snapshots from anywhere, keeps them out of the back office. Managers appreciate the 75% time savings when building schedules and one-click approvals for shift changes. Calendar sync and notifications keep your Schedules and the roster automatically updated to your phone with any manager-approved changes. Work-life balance is easily managed with automatic shift pick ups when you want more hours, and time off requests for when you don’t. Team members love it because they can swap, pick-up or release shifts with one click.
LOG IN HOT SCHEDULES UPGRADE
Any user experiencing technical issues on an older version of the application will be asked to upgrade to the current version.HotSchedules is the industry's leading employee scheduling app because it’s the fastest and easiest way to manage your schedule and communicate with your team. These updates may include minor bug fixes, improvements, and major feature enhancements. Our mobile applications are updated in line with planned and regular releases. The purpose of this policy is to ensure the best possible user experience of our mobile applications by enforcing the use of the current and supported version. Click here for Legal Documents and Terms of Service. We have a data/storage management security program please review our legal page and terms of service for details. Any maintenance is considered “Unplanned” or “Emergency” if our Customers have not been provided at least 2 weeks’ notice of the maintenance.
Notifications will be delivered via the Fourth Status Page. Where possible, we will notify our Customers prior to any Unplanned or Emergency Maintenance that falls outside any Scheduled Maintenance windows. Unplanned or Emergency Maintenance are periods where the System access is not available as a result of the need to address a critical or emergency issue. Customers will be advised not less than 2 weeks in advance of any scheduled maintenance. During these times the service may be unavailable. There will be regular maintenance scheduled for all products. “Availability” or “Available” means you can log in and access the services.
LOG IN HOT SCHEDULES CODE
Due to this, Priority-2 code defects will vary on resolution time. Fixes are highly dependent on additional complexities, including customer testing and deployment coordination.Macromatix turnarounds for Priority-2 defects.Data/Storage Management Security, for limitations on historical data archive. This entails any information requested that is outside normal reporting capabilities.RFI (Request for Information) – up to 14 Business Days.Consists of questions pertaining to advanced functionality including transfer of data, data variances within the platform or settings not configured to a customer’s preference.Complex Support Inquiries and Changes – up to 5 Business Days.Simple ‘How Do I’ Support Inquiry – up to 1 Business Day.Exception case with suitable workaround.Non–critical functionality is unavailable.(varies by Product, complexity and type of resolution needed) Critical business operation is impacted due to unscalable or inconvenient workaround to use a feature.Critical business operation is impacted due to intermittent performance degradation.Critical business operation is impacted due to persistent loss of a feature.Critical business operation is impacted due to serious performance degradation.Integrity/security of data is in jeopardy.
Subscription service application is down.We staff our operations with the objective of meeting the following target response and resolution times: Target Our Support Targets are the same for all customers, unless otherwise stated in your contract. Support Targets or Services Level Objectives (SLOs) are based upon the priority of each inquiry or issue and can range from something that affects business operations, which is fixed swiftly, to a browser specific UI issue that does not limit functionality. Review Help Articles and Product GuidesĪll of our platforms can be monitored for P1 Incidents via the Fourth Status.Users can contact HotSchedules and Fourth Customer Support in the following ways: Channel
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